A place to send these calls
One number for every brand of robotaxi, delivery robot, drone and humanoid robot, so your agents don't have to work out whose machine it is.
For agencies
Robot calls finally have somewhere to go.
When a resident reports a stuck, crashed or downed robotaxi, delivery robot, drone or humanoid robot, refer them to sonr. We take the report, get someone to the scene and close the loop. Free for your agency and your residents.
The gap
These calls have no owner.
Robots and driverless cars are on public streets in dozens of cities. When one stops in a crosswalk, tips over on a sidewalk or comes down in a yard, residents call the city. There's usually no department to send.
- 01
They land on 311 or police
Agents open a ticket with nowhere to route it, or officers end up as roadside help.
- 02
Residents can't tell whose it is
Every operator has its own line, and most people can't tell one brand from another.
- 03
Nobody hears back
The machine gets moved eventually, but the ticket stays open and the resident never learns what happened.
How a referral works
One transfer. We handle the rest.
- 01
Resident calls you
A stuck robotaxi, a tipped delivery robot, a drone in a yard.
- 02
You refer to sonr
Your agent transfers the call or gives the caller 424-484-sonr. If anyone is hurt or in danger, it's 911 first.
- 03
We take the report
sonr asks where it is and what's wrong, tells the caller to stay back, and gives them a case number.
- 04
We reach the operator
We work out whose machine it is and pass the case to the company that runs it.
- 05
We handle the scene
Where the operator works with us, a vetted sonr member goes out, documents it and helps get it moved.
- 06
We close the loop
You can close your ticket as referred. We can send back the case number and the outcome.
What it costs
Nothing. Not now, not later.
sonr never charges agencies or the residents who call. It's a service to the communities where these machines operate. The companies that run the machines are the ones who pay us.
No procurement, no contract to get started, and it's not exclusive. A referral isn't an endorsement, just like the referrals you already make to utilities and towing.
What your agency gets
Fewer orphan tickets. Better answers for residents.
A closed loop
Callers get a case number, and we follow through with them. That's one less "we never heard back."
Less load on police and 911
Non-emergency machine calls go to people set up to handle them. Real emergencies still go to 911.
Data you don't have today
Ask for a regular summary of the calls you've referred, with response times and outcomes by operator and neighborhood. It's useful for council briefings.
A record of every scene
Timestamped photos and an incident timeline, with police report numbers when there is one.
Easy to start
Your team decides how far to go, from one article in your knowledge base to full ticket routing.
Start small
Pick the level that fits.
Most agencies start with level 1 or 2. A 311 director can usually approve them.
- Level 1
Knowledge-base listing
Add sonr to your knowledge base: "Stuck or downed robot, robotaxi or drone? Transfer to 424-484-7667 or give the caller the number." We'll send you wording ready to paste.
- Level 2
Warm transfer and close-out
Agents transfer the caller live and close the ticket as "referred to sonr." We can send back the case number and the outcome.
- Level 3
Ticket routing
Requests of this type route to sonr through your CRM (Open311, Salesforce or similar), and we post status back to the ticket.
- Level 4
Written agreement
A referral agreement or letter of support, if your city wants one. We'll send a template your attorney can edit.
Safety first
We don't replace 911.
- Emergencies go to 911. If anyone is hurt, the machine is smoking or traffic is in danger, sonr tells callers to hang up and call 911.
- Callers stay back. Every caller hears the same thing: don't touch it.
- Vetted people only. Spotters only observe. Retrievers are background-checked and trained before they move anything.
- Records for police. When officers are on scene, we log the report number and share our documentation.
Partner with sonr
Tell us about your agency and we'll set up a short call. It takes about two minutes.
Thanks, .
We got it and we'll be in touch soon.
Or email hello@sonr.co
Questions
What agencies ask us.
Does this cost the city anything?
No. sonr never charges agencies or callers. The companies that run the machines pay us.
We can't endorse a private company.
You don't have to. It's a referral, not an endorsement, and it isn't exclusive, just like referrals to utilities, towing or nonprofits.
Do we need procurement or a contract?
A no-cost referral usually doesn't, but your team decides. Level 1 is a single article in your knowledge base. If your city wants a written agreement, we'll send a template your attorney can edit.
Can sonr actually respond in our city?
We'll tell you plainly what coverage we have in your area before you refer anyone. Wherever you are, we take the report, give the caller a case number and pass it to the operator.
The operators already have their own phone lines.
They do, one per company. Residents usually can't tell which brand they're looking at. sonr is one number for all of them, and we route each case to the right operator.
What about emergencies?
911 always comes first. sonr handles non-emergency calls about machines and tells anyone in danger to call 911.