Text sonr424-484-7667
Report online
Report a machine

Tell us what you see.

Takes about a minute. Stay back and don't touch it.

Step 1 of 5 · About a minute
First, is everyone safe?
Is anyone hurt, or is there fire, smoke or sparks?

If yes, call 911 now. Then call sonr at 424-484-sonr if you can.

Is it blocking traffic or an emergency vehicle right now?

If yes, please text or call us at 424-484-sonr. Stay out of the road.

What is it?
What kind of device?

Your best guess is fine.

Look for a short code on a sonr sticker, like 4K7-209. Only if you can read it from where you are.

Where is it?

Tap 'Use my location' or type an address, cross streets or a landmark.

Like 'behind the blue dumpster' or 'northbound side, near the bus stop.'

What's going on?
What do you see?
Any of these hazards?

Lithium batteries can catch fire. Please don't touch it.

Did it hit anyone or anything?

What happened, what you saw before it stopped, anyone with it.

From where you're standing. No need to get close. Up to 5.

    How can we reach you?

    So we can call back if we can't find it.

    Can you stay nearby for a bit?

    Only if it's safe. Watch from a distance and don't touch it.

    You are a… (optional)

    If you'd like a copy of your report.

    Thanks. We're on it.

    Your case number is .

    Please don't touch or move it. If it starts smoking or moving, step away and call 911. If anything changes, text 424-484-sonr or call 424-484-7667.

    Text 424-484-sonr

    We use this only to recover the machine, and we may share it with its owner, insurers or police. Details are in our privacy policy.